After this course, the learner will be able to:

• Explain brief history and evolution of Hotels
• Understand different types of hotels, sale of rooms, and tariff plans used in hotels
• Meaning, importance and significance of Front Office Department
• Know different sections of Front Office and their functions
• Understand Inter and Intra Departmental Co-ordination
• Organizational Structure of Front Office department in Large, medium and small Hotel
• Know attributes of Front Office Personnel
• Know Telephone Etiquettes and handling of various situations
• Duties of Front Office Department before Guest Arrival, During Stay, at the time of check - out and after Check - out
• Understand Night Auditing, Functions, Duties and responsibilities of night auditor
• Handling of Foreign Exchange, payment from cash and credit
• Handling emergency situations

Hindi/English

10th pass

1 year

300 Hours

Rs. 5000/-