NIOS receives the National Awards for the Empowerment of Persons with Disabilities
NIOS got this award under the category of Best Accessible Website for persons with disabilities.
Regional Centre: BHOPAL
Objectives
After this course, the learner will be able to:
- Explain brief history and evolution of Hotels
- Understand different types of hotels, sale of rooms, and tariff plans used in hotels
- Meaning, importance and significance of Front Office Department
- Know different sections of Front Office and their functions
- Understand Inter and Intra Departmental Co-ordination
- Organizational Structure of Front Office department in Large, medium and small Hotel
- Know attributes of Front Office Personnel
- Know Telephone Etiquettes and handling of various situations
- Duties of Front Office Department before Guest Arrival, During Stay, at the time of check - out and after Check - out
- Understand Night Auditing, Functions, Duties and responsibilities of night auditor
- Handling of Foreign Exchange, payment from cash and credit
- Handling emergency situations
Medium of Instruction
Hindi/English
Entry Level
10th pass
Course Duration
1 year
Essential Course Duration
300 Hours
Course Fee
Rs. 5000/-
Course Components
| S.No | Course Code | Title of Component | Duration (in Hrs.) | |
|---|---|---|---|---|
| Theory | Practical | |||
| 1 | 360 | Hotel Front Office Operations | 80 | 320 |
| Total Duration | 400 Hours | |||
Scheme of Examination
| S.No | Course Code | Name of the subject / Modules | Time (in hrs.) | Marks | Total | |||
|---|---|---|---|---|---|---|---|---|
| Theory | Practical | Theory | Practical | Internal Assessment | ||||
| 1 | 360 | Hotel Front Office Operations | 2 | 3 | 40 | 60 | - | 100 |
Passing Criteria
| S.No | Course Code | Name of the subject | Certification criteria (percentage) | |||
|---|---|---|---|---|---|---|
| Theory | Practical | Internal Assessment | Aggregate in each paper module | |||
| 1 | 360 | Hotel Front Office Operations | 33 | 33 | - | 33 |
