Text Size: A- A A+
Hindi
English

Regional Centre: BHOPAL

Admissions
Objectives

This course is especially for those who are keen to join in the BPO sector. The Self Instructional Material, practical manual of this course along with hands-on experience will help the learner to identify types of customers, handle customer’s queries, improve communication skills, work as a team member, make decisions that will help in maintaining balance in your work life and use of various Internet services etc.

Medium of Instruction

English

Entry Level

10th Pass

Course Duration

One Year

Essential Course Duration

240 Hours

Course Fee

Rs. 3000/-

Course Components
S.No Title of Component Essential Contact Hrs
Theory Practical
1 CRM Domestic Voice 80 160
Scheme of Examination
S.No Name of the subject / Modules Time (in hrs.) Marks Total
Theory Practical Theory Practical Internal Assessment
1 CRM Domestic Voice 1 ½ 3 30 70 - 100
Passing Criteria
S.No Name of the subject Certification criteria (percentage)
Theory Practical Internal Assessment Aggregate in each paper module
1 CRM Domestic Voice 50 50 - 50
Awards & Achievement

NIOS receives the National Awards for the Empowerment of Persons with Disabilities

NIOS got this award under the category of Best Accessible Website for persons with disabilities.

NIOS receives the National Awards for the Empowerment of Persons with Disabilities 222
LatestUpdates
संपर्क करें

राष्ट्रीय मुक्त विद्यालयी शिक्षा संस्थान, 

क्षेत्रीय केंद्र, भोपाल, 

मानस भवन, श्यामला हिल्स, 

भोपाल -462002, 

मध्य प्रदेश

ईमेल: rcbhopal@nios.ac.in / rdbhopal@nios.ac.in

 
CONTACT US

National Institute of Open Schooling , 

Regional Centre, Bhopal , 

Manas Bhawan, Shymala Hills, 

Bhopal-462002 , 

Madhya Pradesh

Email : rcbhopal@nios.ac.in / rdbhopal@nios.ac.in

IMPORTANT LINKS
Connect With Us
You are Visitor No:
271381
Copyright © National Institute of Open Schooling 2020 . All rights reserved.